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York SEND Local Offer Accessibility Statement

York SEND Local Offer Accessibility Statement

Technical information about this website’s accessibility

This statement applies to content published on the www.yorksend.org domain.

York SEND Local Offer is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

To find out more about how our website meets accessibility guidelines please see:

Our website is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • use most of our online services with screen reader software

Most of our online services work when scripts, applets or other programmatic objects are turned off, or aren't supported by a device. However, your experience using online services without scripts running may degrade.

Our online services are partially compliant with the latest Web Content Accessibility Guidelines (WCAG). Get details of online services which don't meet accessibility standards, and online services that are not within the scope of accessiblity regulations.

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If you need information in a different format email: [email protected], and tell us:

  • the location of the information (copy and paste the URL/address from your browser address bar)
  • your name and email address (so we can respond)
  • the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)

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You can report accessibility problems with this website if you find any issues that are not listed on this page, or you think we’re not meeting accessibility regulations. Email: [email protected] in the first instance, so that we can work to resolve the issue. If you contact us with a complaint about the accessibility of our online services, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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Parts of this website are not fully accessible. For example:

  • you cannot modify the line height or spacing of text
  • some of our online forms are difficult to navigate using just a keyboard

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This website is partially compliant with the Web Content Accessibility Guidelines (WCAG), due to the following non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

  • some occurrences of mark-up languages not used in a way that fully conforms to their specifications - this relates to success criterion WCAG (A) 4.1.1
  • some lists or groups of links may not be written semantically - this relates to success criterion WCAG (A) 1.3.1
  • some form controls may not appear sufficiently distinct from their surroundings, to help people with visual impairments clearly see them - this relates to success criterion WCAG (AA) 1.4.11
  • some text does not have sufficient contrast with its background colour to help people with moderate visual impairments read it - this relates to success criterion WCAG (AA) 1.4.3
  • some text links refer to anchors that do not exist - this relates to success criterion WCAG (A) 2.4.1
  • some text content may be written in a way that's too difficult to understand - this relates to success criterion WCAG (AAA) 3.1.5
  • some links are not defined in a specific way to enable access by screen readers - this relates to success criterion WCAG (A) 4.1.
  • some elements don't identify the purpose of fields programmatically - this relates to success criterion WCAG (AA) 1.3.5
  • some tables that are missing header - this relates to success criterion WCAG (A) 1.3.1
  • some adjacent links point to the same destination - this relates to success criterion WCAG (A) 1.1.1
  • some headings on the website do not provide text within the header tag - this relates to success criterion WCAG (A) 1.3.1
  • some images fail to specify alternative text, via an alt attribute - this relates to success criterion WCAG (A) 1.1.1
  • some links fail to explain their purpose - this relates to success criterion WCAG (A) 2.4.4
  • some interactive components, such as buttons or fields, are not large enough to be easily used by people with motor impairments - this relates to success criterion WCAG (AAA) 2.5.5
  • at 400% zoom in mobile view it may be difficult to read the content owning to the screen being filled by the website header as some navigation items do not collapse on small screens - this relates to success criterion WCAG (AA) 1.4.10
  • keyboard focus is not visible on inactive buttons within the cookie banner, when keyboard users tab onto elements within 'functionality cookies' there is no focus on the inactive toggle button - this relates to sucess criterion WCAG (AA) 2.4.7
  • keyboard focus is not visible on some elements which appear in the website header (or positioned over it), so when keyboard users tab onto them there is no means to actived the link or button - this relates to sucess criterion WCAG (AA) 2.4.7

Where downloads (in PDF, and other file formats) do not meet accessibility standards we plan to fix or replace them, either when they are next reviewed, or as part of our ongoing programme of review work, whichever is sooner.

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Parts of our online services are exempt from accessibility standards:


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We’re committed to being a fair and inclusive website, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.

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This statement was prepared on 30 May 2023 and last reviewed on October 2024.

Our online services are currently being (and will continue to be) reviewed for compliance with WCAG standards by City of York Council's Web Services Team, who carry out manual checks, alongside weekly automated sample testing which (together with usage data) informs and prioritise our actions for improving accessibility across online services.

Online services are re-assessed for accessibility whenever a major modification is undertaken; 'page content' is checked every time it is updated. Our current estimate is that further accessibility fixes to address non-accessible content on this site, will be undertaken in December 2025.

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