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What you said and what we did

What you said and what we did

We're committed to ensuring York’s Local Offer Website is jointly produced by us and parent carers. We aim for York’s Local Offer to meet the needs of you and your family. This page will outline what you as site users have told us we need to change, and what we have done to meet these needs.

You Said We Did: Local Offer

You Said: Families told us that the quick guides were helpful, especially the ‘new to Special Educational Needs and Disabilities (SEND)’ guide, and professionals told us they were handy to have when families asked questions about particular topics. It saved them time pulling together information, but they also knew they were sharing good quality and up to date information with families

We Did: We continued to develop our quick guide ‘bank’ and have reached out to families via our Parent Carer Forum to ask what questions they regularly get from families, so we can make new guides on those topics. Feedback suggested that families wanted guides on:

  • Short Breaks
  • Right to Choose NHS
  • Social Care Assessments
  • Annual Reviews
  • Moving schools with an Education Health and Care Plan (EHCP)

These guides are being created and will be ready by the end of October 2025.

You Said: The support by need section is one of the most used web pages on the York SEND Local Offer but it can be difficult to find without the direct URL.

We Did: We have made a change to navigation on our site, added some more links to this page from other web pages and made a button on the main navigation bar that links directly to the support by need section. From there you can also access our new Training and Support Offer for both parents and professionals (this will be live from September 2025).

You Said: “The universal offer page is so difficult to understand”, “we cant print it and put it on our school notice board” and parents said “it is difficult to understand what offer is for parents and what is for school staff.”

We Did: We worked with a range of school staff, those who offer the support and a group of parents to understand what is working with the current offer, and what isn’t. The offer itself is now a more bespoke offer for professionals so they can make the most of the support available and the parent offer remains the same as it is well used, but the way we present it on the local offer is changing.

Our new Universal Offer of training and support is available from Monday 1 September 2025.

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